Return & Exchange Policy
Overview
At HMSE Global, we are committed to providing high-quality products and exceptional customer service. If you are not satisfied with your purchase, our return and exchange policy is designed to ensure a smooth and hassle-free process.
Returns
- Eligibility: You may return items within 14 days of receiving your order.
- Condition: Items must be unused, unopened, and in original packaging.
- Non-Returnable Items: For health and safety reasons, opened or used products, especially personal care items, cannot be returned unless they are defective or damaged upon arrival.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of delivery at info.hmse@gmail.com. We will arrange for a replacement at no additional cost to you.
Return Process
- Contact Us: Email our customer support at info.hmse@gmail.com with your order number and the reason for the return.
- Return Authorization: Our team will provide you with return instructions and the return address.
- Shipping: Securely package the item and send it back using a tracked delivery service. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Important Notes
- Sale Items: Only regular priced items may be refunded; sale items are non-refundable.
- Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check with your bank or credit card company. If you still have not received your refund, contact us at info.hmse@gmail.com.
Contact Us
For any questions or concerns regarding returns and exchanges, please reach out to our customer support team at info.hmse@gmail.com. We are here to assist you and ensure a satisfactory shopping experience.
