Delivery Information
Shipping & Delivery Policy
At HMSE Global, we strive to ensure that your orders are delivered in a timely and secure manner. Please review our delivery policies below for details on shipping times, costs, and procedures.
Shipping Destinations
We currently deliver to the United Kingdom and selected international locations. If you are unsure whether we ship to your location, please contact us at info.hmse@gmail.com before placing an order.
Processing Time
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Custom or bulk orders may require additional processing time.
Estimated Delivery Time
- UK Standard Delivery: 3-5 business days
- UK Express Delivery: 1-2 business days
- International Delivery: Varies by destination (typically 7-14 business days)
Shipping Costs
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Free shipping may be available on qualifying orders as per our promotions.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.
Delivery Issues
If you experience any delays or issues with your delivery, please contact our support team at info.hmse@gmail.com. We will work with our courier partners to resolve the issue as quickly as possible.
Changes & Cancellations
- Orders can be modified or canceled within 12 hours of placement. Once dispatched, modifications may not be possible.
- If you need to change your shipping details, contact us immediately.
Lost or Damaged Items
- If your order is lost or arrives damaged, please notify us within 48 hours of delivery for assistance.
- We may require photographic evidence for damaged items before processing a replacement or refund.
For further inquiries regarding our delivery policy, feel free to reach out to info.hmse@gmail.com.
